Facts and figures about Raz*War - A little update

It has been a while since we shared some facts and figures about us with you.

Let's start with a couple of facts: 

• We are softly launching our worldwide shipping solution for affordable prices. check the new rates here. We are shipping for free for orders above 50 € too ;-)
• We are in the process of pre-launching our new website > have a look at the Beta version (do not place orders there ;-))
• We will be launching a new service and model very soon. It is called Raz*War Black Edition. Check it out here.

Then let's have a look at some figures. We are in the process of collecting the results of our satisfaction survey and we want to share a few elements with you.

Our Net Promoter Score is very high : 42 (In a previous survey we were at 18; so according to you we are improving.) 

This is very important for us and we would like to thank YOU for that.

A few other statistics for your eyes :

• 80% of El Fidel users find it "good to excellent"
• 98% of our customers are satisfied ("good + excellent" answers) with our delivery time
• 77% of our customers were satisfied ("good + excellent" answers) with our shipping costs
• 97% are satisfied ("good + excellent" answers) with our payment facilities
• 63% are positive about our support and the remaining 37% are neutral; this means 0% unsatisfied. Waouw!
• 1 customer out of 2 is asking for more accessories, more razors & blades and more products; we'll act upon that.

There are also great suggestions and more in-depth feedback to take into account in order for us to improve but we are heading in the right direction. We are always reachable for you on wecare(at)razwar.com.

If you want to participate in our survey, feel free to do so. Here is the link. You might discover a little something at the end. The survey will close at the end of March.

Like always, Enjoy your shavin' !

David Hachez, co-founder and brand activist

Posted via email from Raz*War Social Echo